Delivery

Production Time

You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company.

*Normal Production Time

The estimated normal production time is 6-10 business days after placing your order. This time frame is also dependent upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please be sure that there is adequate time before placing an order with a normal production time frame. Delivery dates are only estimated and not guaranteed for orders with normal production time frame. If you pay for expedited shipping method for a normal production order, only the method of shipping will be guaranteed, however the production time frame is still only estimated. Therefore, the order may still not reach you in the time frame required.

*Rush Production Time

We offer rush production for select items and print methods, check website for availability. If you select and pay for a rush order by selecting a “get it by” date when placing your order, we guarantee we will produce and ship your order with adequate time to ensure the order arrives by your selected date. If an order arrives late due to a delay on our end we will refund your the rush fees in full. Failure to provide high quality, camera ready artwork may cause your order to be delayed beyond the initial guaranteed date. By selecting a rush date you waive any proofing options, if you require a proof your guaranteed date may be delayed dependent upon proof approval. Our guarantee does not extend to unforeseen delays in shipping.

ESTIMATED DELIVERY DATES

*Normal Production Time

Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines.

If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required.

*Rush Production Time

Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping.

When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping.

However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.

SHIPPING

F.O.B. Shipping Point: Houston, Texas.

Under the terms of “FOB shipping point,” title of the goods passes to the buyer at the shipping point.

If the order is being shipped via UPS,o USPS then once the order is ready to ship out, you will receive an automated email with a “tracking number” from UPS o USPS.

Please note that opting for Overnight or Second Day Air does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item PLUS the shipping time*.

*Production time + Shipping time = Delivery time

All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via UPS, USPS or Motor Freight, depending on the destination and weight/size of the shipment. Motor Freight offers curbside delivery only. If you require inside delivery, please call our Sales Team at 1-844-417-2016 to make arrangements prior to placing your order. To ensure protection against breakage, we repackage UPS o USPS shipments into larger cartons, and all motor freight shipments are palletized and shrink-wrapped. We do not deliver to APO/FPO addresses. All package orders will be shipped via UPS o USPS.

UPS o USPS will not deliver to some APO/FPO addresses.

Once the order has left the warehouse, 4Personalize will not accept responsibility for any delays caused by the shipping company. If shipping is delayed on an “expedited” shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY UPS o USPS.

4Personalize will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.*

4Personalize is a web-based business and does not offer order pick-ups to any of our clients, 4Personalize products are to be delivered only.

If a substantially large order requires inside delivery or a residential delivery please specify that information when placing the order. This type of delivery may incur additional charges.

RUSH SHIPPING

When requesting “Rush Shipping, please note that we reserve the right to rush production (based on overtime/weekend hours) in lieu of using expedited shipping methods, providing that we meet the delivery date.

SHIPPING INSURANCE

Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. In order to replace any broken and/or damaged products, we now offer optional shipping insurance*. (Replacement orders will be processed within our normal timeline of 5-7 business days plus ground shipping time.) You may opt to pay for rush shipping; however this insurance will only cover normal ground shipping. If you receive an order that contains less than 10% breakage and/or damage, we will promptly credit your account for that portion.* Please note that we will require adequate proof for any damage or breakage reported.

*On a 144-piece order (or greater quantity) with more than 10% breakage, we will promptly replace the broken items.

* On a 144-piece order (or greater quantity) with less than 10% breakage, the cost of the broken items will promptly be refunded.

*Breakage on orders with less than 144 pieces will promptly be refunded, regardless of the quantity of breakage. We will be unable to replace these items.