Do you really have the Lowest Prices?
Absolutely! We guarantee 100% that our prices are low in the industry. If in any case you find one of our exact products offered at a lower price by a retail competitor, we will match their price. We require an official quote from the competitor showing the Grand Total including shipping. We reserve the right to alter the guarantee to our discretion. Due to fluctuating manufacturer costs, prices may change without notice. However, if you have received an e-mail quote from one of our Sales Agents, the price will be reserved for 15 days.
What methods of payment are available?
We are an online retail store, so our method of payment is pre-payment. Any order must be paid in full prior to processing. We accept all major credit cards: Visa, MC, Discover, and AMEX. Many government entities or organizations cannot pay with a credit card. Therefore, we also accept physical checks. Paying with a check will delay the order; production will not start until the check is received and cleared. Please make checks payable to 4Personalize.com and include your order number on the notes or memo section of the check. Please send checks to 24519 Lakecrest Town Dr, Katy, TX 77493. You can also do it through the website in the payment section. Check payment for rush orders will not be accepted unless approved by us, as this will delay production time. We also accept wire transfers. Call our Sales Team for more details: 1-844-417-2016.
My payment did not go through. What does Error Code 126 mean?
Stricter payment security measures have been implemented to prevent fraudulent transactions. If the billing information does not match pay flow records, the payment will not be approved. Please contact our Sales Team at 1-844-417-2016 and provide the error code for further assistance.
Can I change or cancel my order after I have placed it?
All changes must be made in writing within 24 hours upon receipt of the emailed confirmation. Once the order has left the sales department, we will be unable to change the order. We will not accept any order cancellation requests after the 24 hour period. There is a 5% cancellation fee if an order is cancelled. This rule applies to normal production orders only. There are NO cancellations for any rush orders.
My Grand Total states $0.00! Is my order free?
Our website contains thousands of pages and they are being updated constantly by our web team. We try to be as accurate as possible when publishing information. Glitches may happen from time to time and we cannot honor pricing discrepancies such as $0.00 or penny pricing.
Where can I find a coupon code?
We send weekly specials and coupon codes to our subscribers. Please sign up to receive our special E-mail offers here. We may offer special pricing and/or free shipping from time to time, however these discounts will not be honored on orders that have already been placed. We reserve the right to alter or refuse coupon codes or special offers at any time, without notice. *Coupon Codes or any kind of discounts are not applicable towards Apparel, Caps, USB Drives, Can Coolers, Stress Balls, Coasters, Golf Items, Sample Orders, or Clearance Markdown Items. Coupon Codes are deducted from the merchandise total only and may not be combined.
Can I pay for a rush? What is your guarantee policy?
We offer rush production for select items and print methods, check website for availability. If you select and pay for a rush order by selecting a “get it by” date when placing your order, we guarantee we will produce and ship your order with adequate time to ensure the order arrives by your selected date. If an order arrives late due to a delay on our end we will refund your the rush fees in full. Failure to provide high quality, camera ready artwork may cause your order to be delayed beyond the initial guaranteed date. By selecting a rush date you waive any proofing options, if you require a proof your guaranteed date may be delayed dependent upon proof approval. Our guarantee does not extend to unforeseen delays in shipping.